GrandBazar

Welcome to Grandbazar (“we”, “our”, “us”). Grandbazar is an online grocery and fashion e-commerce platform operating in Bangladesh. We are committed to protecting your privacy and ensuring the security of your personal information when you use our website, mobile app, or services.

By using Grandbazar, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services.

1.1 Personal Information

When you place an order, register, or contact us, we may collect:

Full name
Phone number
Email address
Delivery address
Billing information (if applicable)
Order history

1.2 Account Information

If you create an account, we may collect:

Username
Password (encrypted)
Saved addresses
Wishlist or preferences

1.3 Automatically Collected Information

When you use our website/app, we may collect:

IP address
Device type and browser information
Location data (approximate)
Cookies and usage data
Pages visited and time spent

2. How We Use Your Information

We use your information for the following purposes:

To process and deliver orders
To manage your account
To provide customer support
To improve our website and app experience
To send order updates (SMS, email, WhatsApp)
To run promotions, offers, and marketing campaigns
To prevent fraud and ensure platform security

3. Payment Information

We do not store sensitive payment details such as mobile banking PINs or card passwords.

Payments are processed securely through trusted third-party payment gateways (such as SSLCommerz or mobile banking services).

4. Sharing of Information

We do not sell or rent your personal data.

We may share your information only with:

Delivery partners (for order fulfillment)
Payment processors (for transaction processing)
Customer support and service providers
Legal authorities, if required by law

All third parties are required to keep your information secure and use it only for intended purposes.

5. Cookies and Tracking Technologies

Grandbazar uses cookies to:

Improve user experience
Remember user preferences
Analyze website traffic
Personalize offers and recommendations

You can disable cookies in your browser settings, but some features may not work properly.

6. Data Security

We take strong security measures to protect your data:

SSL encryption
Secure servers
Limited access to personal data
Regular security monitoring

However, no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only as long as necessary:

To fulfill orders
To comply with legal obligations
To resolve disputes
To improve services

8. Your Rights

As a user of Grandbazar, you have the right to:

Access your personal data
Update or correct your information
Request deletion of your account
Opt out of marketing messages

To exercise these rights, contact us at [email protected] (replace with your email).

9. Children’s Privacy

Grandbazar does not knowingly collect data from children under 13. If we discover such data has been collected, we will delete it immediately.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy, contact us:

Grandbazar Support

📧 Email: [email protected]